Help & Support: General Information

Warranty

Dantech Electronic Engineering designs and builds products to last. This is why we are able to offer a five-year warranty for most of our products. For more information, please refer to our terms & conditions: Warranty & Claims.

Returns Procedures

All equipment returned must be securely packed. The Company will not be liable for damage to goods being returned caused by inadequate packaging and reserves the right to refuse delivery of returned items that have been improperly packed.

Note: Product cartons are not suitable for use as shipping cartons. Any items arriving in their product cartons without additional, exterior, packaging will be considered improperly packed. In this case delivery may be refused and/or an extra handling charge applied.

To enable us to process your returned items quickly, please follow the procedures detailed below.

1. Equipment incorrectly delivered or no longer required;
   1. Contact the supplier within three working days of receipt to check if the goods may be returned. Items that have been made to special order will not be accepted for return. Please ensure that all goods and packaging are returned in an unused/brand-new condition.
   2. Except in the event of incorrectly delivered goods, a minimum charge of £10.00 or 15% of the equipment value plus VAT will be applied for all accepted returns.
   3. The Buyer is responsible for any carriage costs incurred except in cases where the goods have been incorrectly delivered.
2. Faulty Equipment;
   1. Ensure that the equipment has been installed correctly. If in doubt phone our technical sales staff.
   2. If it seems likely that the equipment is faulty, we will issue a returns number. The equipment should be returned in secure packaging with the returns number marked clearly on the carton. The returns number and customer details should also be marked on a separate piece of paper and sent with the faulty equipment.
   3. Faulty equipment will be repaired or replaced at our discretion. If no fault is found the unit will be returned to you and a handling charge of £10.00 per unit plus carriage & VAT will be charged. E&OE.

Terms & Conditions

1. Interpretation
   1. “The company” refers to Benham (General Engineers) Ltd trading as ‘Dantech Electronic Engineering’.
   2. “The buyer” refers to any person or organisation purchasing goods or services from the company.
   3. “The goods” refers to all items which the buyer agrees to buy from the seller.
2. The following terms and conditions shall prevail over any other terms of trading of the Buyer.
3. Supply
   1. The company reserves the right to supply goods and/or services to the buyer upon investigation of the buyer’s financial or trade status.
   2. The company shall neither be obliged nor liable to make any payment to the buyer by way of compensation or damages.
4. Pricing
   1. The company reserves the right to change specifications and prices without prior notice, owing to its policy of continuous product improvement and development.
   2. All quotations, technical information and price lists are prepared without prejudice. Errors and omissions are excepted (E&OE).
   3. Written quotations are available upon request and are valid as specified in the quotation.
   4. All prices quoted are exclusive of VAT, and carriage where applicable.
5. Ownership
   1. The legal title of goods shall not pass to the buyer until the company has received full payment.
   2. All goods supplied shall be at the buyer’s risk from delivery.
   3. Until payment is received in full for the goods, the buyer shall hold the goods on a fiduciary basis as bailee for the seller.
   4. Whilst the buyer has the right to dispose of the goods in the ordinary course of business on a bona fide sale without notice to the customer of the company’s rights hereunder, the entire proceeds of the sale or otherwise of the goods shall be held in trust for the company until payment in full for the goods.
   5. Until payment in full for the goods the buyer hereby grants to the company the right to enter any premises where the goods are stored in order to re-posses or inspect them.
6. Despatch & Delivery
   1. Estimated dates for delivery of non-stock or special-order items will be given upon request; however, the company shall not be liable for any damages incurred (consequential or direct) caused by late delivery.
   2. Delivery charges will be applied according to our standard delivery charges, a copy of which is available upon request.
   3. The company reserves the right to change delivery charges without prior notice.
   4. The Company must be notified of any delivery or invoice discrepancy, in writing, within 7 days.
   5. Notification of failed delivery and/or requests for proof of delivery must be made within 14 days following the expected delivery date. Thereafter it is taken that the Customer has accepted delivery and will not delay payment.
7. Warranty & Claims
   1. All goods supplied are covered by warranty for a period of 5 years from the date of manufacture, with the following exclusions:
      1. Bespoke products.
      2. Special order items.
      3. Any other non-standard products, for example: DA131, DA361, DA372, DA411 and PoE products. This list is not exhaustive and is subject to change.
      4. Goods covered by articles VII.a.i. – VII.a.iii. will have a one year warranty, unless otherwise specified at time of order.
   2. This warranty will become void if the goods supplied are subject to incorrect installation, misuse, damage caused by tampering, or removal of identification and / or date labels.
   3. The Company shall not be liable for damages, for loss of profit (consequential or direct) or otherwise as a result of equipment failure.
   4. The company’s liability shall be limited to, at the company’s option, replacing the goods or refunding the price of the goods. Under no circumstances shall the liability of the company exceed the price of the goods.
8. Returns
   1. In the unlikely event that goods supplied by the Company have been incorrectly delivered or are faulty, the Return of Goods Procedure must be followed (see ‘Returns Procedures’).
9. Payment terms
   1. All invoices issued by the Company must be paid in full before the end of the month following invoice date.
   2. Where a new account is opened 2 trade references are required.
   3. The company has the right to discontinue delivery without notice if the buyer defaults in payment, or if circumstances warrant such discontinuation.
   4. The company has the right to refuse credit for any reason.
   5. Pro-forma orders will only be delivered when the company has received payment in full, including clearance of any cheques.
10. Force majeure
    1. The company shall not be liable for any defect due to any act of God, war, strikes, lock-outs or other industrial action, difficulties in obtaining labour or parts, government or other restrictions or regulations or other event beyond the control of the company.
11. Law and jurisdiction
    1. All disputes arising out of or in conjunction with the contract shall be governed by English law and the buyer accepts the jurisdiction of the Courts Of England.